Support
Last updated: 14 November 2026
Contact us
The fastest way to reach us is by email:
When reporting a problem, it helps to include:
- your iOS version and device model (e.g. iPhone 15, iOS 18),
- the app version (Settings → About in the app), and
- what you were doing and what went wrong (a screenshot is ideal).
Frequently asked questions
Why are arrival times sometimes wrong?
Arrival estimates come from Singapore’s Land Transport Authority (LTA) and can change as buses move. The route map can also show approximate bus positions when GPS data is unavailable.
The app can’t find nearby stops.
Nearby stops require location access. Enable it in iOS Settings → Privacy & Security → Location Services → ChiongBus. You can also search for a stop by name or code without location access.
How do I set an arrival reminder?
In Favorites, tap the bell on a saved stop and select a service. Allow notifications when prompted.
How do I change the app icon?
Tap the settings gear, open App Icon, and choose Double Deck, City Runner, Student, or Heritage.
How do I remove ads or restore Premium?
A one-time ChiongBus Premium purchase removes ads and unlocks arrival widgets and Siri shortcuts. To restore an existing ChiongBus purchase, open the Premium screen in the app’s settings and choose Restore Purchases. Use the same Apple Account you used for the purchase.
How is my data handled?
ChiongBus works without an account. See our Privacy Policy for the full details.
How do I delete my data?
Deleting ChiongBus removes its local favorites, saved places and settings from that device. See the Privacy Policy for details about service providers.
Widgets and Siri
Premium includes Home Screen widgets and Siri shortcuts for your favorites. If a widget is out of date, open ChiongBus and check that the stop and service are still in Favorites.